Introduction:
This five days program is designed to help participants develop the skills needed for effective supervision. There are always countless benefits organizations stand to benefit when supervisory skills are developed like being able to balance the stress they experience and improve the performance levels of the supervisors. The workplace would be ruled by respect and understanding for one another, and production levels would rise.
Course Objectives
The objectives of this Supervisory Skills Development training program are: –
- Get clarity to the change in their role from team member to team leader
- Sensitise the participants to meet the needs of the business with ease
- Better conflict management
- Understand the importance of effective communication-oral & written
- Apply active listening skills to avoid misunderstanding
- Effective participation in the meetings
- Envisage how to be assertive
- Understand the mindset of a leader
 Organisational Benefits
The benefits that the company will accrue from this training program are:
- Supervisors will gain a clear perspective of their roles
- A positive work environment
- Address the root cause of the problem
- Reduced attrition
- Increase in the levels of productivity and accountability
 Personal Benefits
 The benefits that the participants will get from this training are as follows:
- Better management skills
- Be more effective in your roles
- Improved inter-personal relationships
- Increase in productivity
Who Should Attend?
This training needs to be attended by
- Newly promoted supervisors
- Supervisors who
- Have been in the role for some time but have never received any formal training
- Want to excel in their management skills
 Course Outline
MODULE 1: GAIN THE MINDSET
Understand and explore
- Their role as a Supervisor
- Difference between management and leadership
- How to balance both sets of skills?
- Your Journey: – From a team member to a team leader
- Competencies of a supervisor
- Understand the tools for practical leadership skills to apply to work situations and challenges
MODULE 2: MANAGING PEOPLE
- Managing the expectations
- Managing team members
- Managing peers
- Managing your managers
MODULE 3: TIME – MANAGEMENT
- How to manage time?
- Prioritizing the To-Do List
- Delegating work
MODULE 4: COMMUNICATION
- Evaluate self in communication abilities
- Develop communication- oral and written
- Evaluate your natural Listening skills
- Acquire active listening skills
- Asking effective questions
- Understand how to communicate during meetings
- Being assertive
MODULE 5: RECOGNISING THE ACHIEVEMENTS
Understand
- the relevance of recognizing the team members for their effort
- strategies for recognizing the team members
MODULE 6: TEAMWORK
- Understand team dynamics
- 5-step model of team-development
- Characteristics of a highly effective team
- Examine how to enhance the value and effectiveness of your team
- Identify opportunities for improving self and the team
- Create action- plan for applying the concepts and skills
MODULE 7: DELEGATION & ACCOUNTABILITY
- Importance of delegation and accountability
- Assess your current delegation and accountability strengths and areas for improvement
- Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability
MODULE 8: BUILDING TRUST
- Importance of trust to build productive relationships and achieving business results
- Identify the behaviours and actions that make and break trust
- How to rebuild lost or damaged trust?
- Create action plans and strategies for sustainability
MODULE 9: CONFLICT MANAGEMENT
- Develop awareness about your approach to managing differences at the workplace
- Explore root cause of differences and conflict
- Understand the distinctive approaches to managing differences and conflict
MODULE 10: STRESS MANAGEMENT
- Identify situations and factors which lead to stress
- Understand how to handle high-pressure situations
- Explore possible outcomes when stress management techniques are employed
Method of Instruction:
Online
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Course Duration:
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5 Days
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 Type of Certificate Issued:
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Certificate in Supervisory Skills Development
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You can choose any of the three below:
- Digital Certificate(Downloadable PDF)
- Physical Certificate with security marking shipped to your location with a price
- Framed Certificate with security markings shipped to your location with a price.
REGISTRATION
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