INTRODUCTION:
You will be able to plan and lead productive RCA sessions in all of your company’s departments thanks to the Root Cause Analysis Facilitator training course. This comprehensive training program will enable you to clearly explain each component of the RCA technique and the many roles, as well as to direct the process of obtaining information for the RCA and pursuing agreement.
Due to increasingly linked systems and dispersed expertise and experience across departments and supply chain partners, problem solving is becoming increasingly difficult every day. Not to mention the fact that we depend more on information sharing and accomplish more work with less resources.
OBJECTIVES
The RCA Facilitator training course focuses on a high level of understanding the RCA method. The method must be applied a way according to the context and the need of the organization, meaning easy on the flow when there is little urgency and scaling up in case complexity is increasing.
By the end of this training course, participants will be able to:
- Know and understand the RCA and related methods in use in the company
- Organize a RCA session in relation with the stakeholders
- Start a RCA and to escalate the process if needed
- Use the templates, tools and software
- Do systematic questioning, gathering data and judge information
- Present the results of a RCA
ORGANISATIONAL BENEFIT
By attending this training course, your organization will get sustainable results:
- Complex problems will be solved more rapidly and more effectively, preventing recurrence and providing tangible contribution to business performance
- The problem owner and the diversity of experts will have a professional partner in solving problems
- A skilled facilitator will prepare, organize, lead and evaluate with only one focus: to solve the problem
- A skilled facilitator will understand the needs of all participants and reach for widespread support
- The organization will recognize the independent position of a professional facilitator and will support the chosen method and process
- The organization will experience less confusion when faced with complex problems
PERSONAL BENEFIT
By attending this training course, the participants will:
- Understand the increasing importance of problem solving and decision making skills
- Understand the huge importance of solving problems in cooperation with the problem owner, all involved experts and his or her role as a facilitator
- Learn about their own pitfalls while solving problems, working in multidisciplinary teams and how important it is to stay away from content involvement
- Be skilled to prepare, organize, lead the process and evaluate RCA sessions
- Be skilled to manage a multidisciplinary teams and respect everyone in his or her strength
- Be skilled to reach for consensus, manage disagreement and use a proven shared language
- Significantly improve their personal effectiveness and boost their future career opportunities
WHO SHOULD ATTEND?
This training course is suitable to a special selection of professionals but will greatly benefit you, if:
- You work in in the field of Maintenance, Operations or SHE / quality as a facilitator or team leader
- You love to work with people in teams and get the best out of them
- You feel the need to improve yourself in motivating teams and analyzing detailed information
 Course Outline
DAY 1
Introduction RCA Problem Solving and Event Mapping
- Introduction: Goals and Highlights of the RCA
- Introduction of the Facilitator Role
- Start Case Problem Solving
- How to Start RCA Event Map
- Theory: RCA Process and Template – All Aspects
- Theory: Ordering Information in RCAÂ (Analytical Grammar)
- Theory and Exercises in Asking Questions
- Exercises in Event Mapping ‘EM Light’ (The 5-Why Way)
DAY 2
RCA Problem Analysis
- Theory: Problem Analysis
- Theory: Presentation Skills (Part 2)
- Presentations and Teaches for Participants (How to explain)
- Exercises and Cases
- Preparation of Reports A3
DAY 3
RCA Human Factor Analysis and Thinking Preferences
- Theory: Human Factor Analysis (HFA)
- Skills in the Use of the HFA Tool
- Theory: Behavior and Thinking Preferences (Hermann and De Bono)
- Theory: Coaching Principles
- Skills in Coaching Communication
DAY 4
RCA Exercises and Communication Skills
- Theory on the Communication Process
- Theory: RCA Connection to Communication
- Theory: RCA ‘Light to Apply on the Fly’
- Skill: RCA under Pressure or in Information Transfers
DAY 5
Risk Analysis, Decision Making and Implementation Issues
- Theory: Risk Analysis and Basis FMECA
- Exercise in Risk Analysis and Implementation of the RCA Role
- Exercise: Understanding Distinctive Perspectives on the Results (Exercise De Bono)
- Theory on Implementation and Observation of the Use of RCA
- Integration Exercise
- Celebrate Success
- Evaluation and Closure of Training
Method of Instruction
Online
Course Duration:
5 days
Type of Certificate Issued:
On a successful completion of this training, Participants will be issued
Certificate in Root Cause Analysis (RCA) Facilitator Training
Participants can choose to have their certificate in any of the three options below:
- Digital Certificate (Downloadable (PDF)
- Physical Certificate with security marking shipped to your location with a price
- Framed Certificate with security markings shipped to your location with a price.
REGISTRATION