Introduction:
This Certification in Public Service Management will cover a wide range of areas, including e-Government currently required in every industry. As a result of this training, your knowledge of Public Service management will be significantly enhanced. Thereby putting you in a better position to compete not just for jobs within your organization but also to think critically and work across all industries, whether they be public, mixed, or private.
You may secure a career in a promising organization with the knowledge and expertise you learn from this course, and you can give back to society by playing a significant part in delivering better, quicker, and more convenient services to the general public.
Course Objectives:
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The main objective of this Certificate in Public Service Management course is to empower public sector professionals with:
- Complete knowledge and information of principles, trends and practices related to modernization.
- Complete experience and knowledge of tools and techniques instrumental in the successful implementation of e-Governance.
- The skill to handle new technologies and software under the modernization initiative.
- A broader perspective to develop and present a strategy for the modernization of public services offered by an organization.
- Experience to devise possible ways to solve current problems and overcome challenges.
- The capability to make best use of innovation within the public sector for improving all aspects of services provided to citizens
Organizational Benefits
With public sector professionals attending the Certificate in Public Service Management course, the organization will benefit in the following ways:
- A more equipped workforce to initiate and manage the implementation of modernization of public services through various steps within the organization
- Increased innovation and change suggestions from employees for improving the service offering
- Better, faster and more convenient services to citizens as a result of collective efforts of all public sector personnel
- A more skilled and willing workforce who are technically equipped to handle and manage change as a result of modernization
- More planned and successful public sector reforms, with the optimal return on investment of efforts, funds and time.
- Lesser risk as a result of changes to introduce modernization of public services
- Increased client satisfaction because of improved services
- A happier, more motivated, more satisfying work culture
- A competitive advantage in the global market space
 Personal Benefits
Through this Certificate in Public Service Management course, public sector professionals will derive the following benefits:
- In-depth understanding of e-Governance and the necessary experience to manage the successful implementation of the same
- Increased skill and capability to accept and manage change within the organization, as a result of modernization initiatives
- Ability and confidence to drive public sector reforms and derive the maximum benefits out of all efforts, time and funds invested
- A more secure career within the organisation by stabilizing and standardizing the organization’s policies, work, processes, etc. to global market standards
- Increased knowledge and skill to work with the latest technologies for faster and more efficient output
- Increased capability, potential and competency to work not just in the public sector but also in the mixed and private sectors
- Increased agility and preparedness to undertake additional roles and responsibilities, thus ensuring faster growth and progression for oneself
- Contributing to society and quality of life of citizens by making public services more convenient, faster and better in terms of quality.
 Who Should Attend?
- Directors, members of the Board and other top management members of a public sector organization – to thoroughly understand all critical aspects of modernization of public services.
- Human resource professionals responsible for creating an innovative, value-based, growth-oriented, highly skilled work culture for better results in terms of efficiency, quality and innovation.
- Auditors and compliance officials responsible for ensuring transparency and integrity of information and facts reported by public sector organizations as modernization would involve a great deal of transparency to and more involvement of citizen and civic societies
- Any other public sector personnel who can contribute to overall improvement and modernization of public services
- Any non-public sector personnel interested in e-Governance and public sector innovation through reforms, who wishes to make a difference to the service delivery by public sector organizations
Course Outline:
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The Certificate in Public Service Management course will cover the following areas that are critical for the modernization of public services:
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Module 1 – Overview of Modernization
- Definition of modernization
- The need for modernization of public services
- Some examples of modernization undertaken in the mixed and private sectors
- Stepwise plan for a successful modernization initiative
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Module 2 – Advantages of Modernization of Public Services
- Established operations on democratic governance and rule of law (involvement of citizens and civic societies)
- Long-term, well-established, sustainable operations and streamlined administrative procedures
- Reduction in the risk of corruption and other fraudulent practices in the public sector
- Youthful and aggressive workforce for more innovation and better crisis management
- Improved quality of life of citizens through better service delivery
- Increased accountability and transparency (corporate integrity) to society
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Module 3 – Avenues for Modernization Reforms in the Public Sector
- Citizen and business engagement
- Investment and resourcing
- Policy, data and innovation
- Organization structure and operation
- Workforce and culture
- Overall productivity
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Module 4 – e-Governance
- Definition of e-Governance
- Components of e-Governance
- Steps to successfully introduce the concept of e-Governance
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Module 5 – Open Government Partnerships
- Definition of Open Government Partnerships
- Relation of Open Government Partnerships to modernization
- Aims of this initiative
- Benefits of this initiative
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Module 6 – Steps to Modernizing Public Employment as part of the Modernization of Public Services
- Increasing managerial flexibility, accountability and authority
- Increasing benefits and perks to result in greater and more skilled recruitment in the public sector
- More structured and employee-friendly employment contracts and agreements
- More performance-based incentivisation
- Faster, performance-driven, non-tenure-based vertical and lateral progression
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Module 7 – Success Factors of Modernization of Public Services
- Involvement and character of the state/local governments
- Relationship between central and local governments
- Democratization/decentralization
- Social reforms
- Technology
- Technically equipped and skilled employees
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Module 8 – Challenges to Modernizing the Public Services and Ways to Overcome These
- Resistance to change by public sector professionals
- Political pressure and interference
- Unskilled workforce and traditional work culture
- Shortage of public resources
- Lack of accountability and transparency
- Insufficient and mismanaged public fund spending
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General Notes
- All our courses can be facilitated as Customized In-House Training course.
- Course duration is flexible and the contents can be modified to fit any number of days.
- As for Open Enrolment Courses, we offer our clients the flexibility to choose the location, date, and time and our team of experts who are spread around the globe will assist in facilitating the course.
- The course fee includes facilitation, training materials, 2 coffee breaks, buffet lunch and a Certificate of successful completion of Training.
- FREE Consultation and Coaching provided during and after the course.
Method of Instruction:
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Online
Course Duration:
Two Weeks
Type of Certificate Issued:
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Certificate in Public Service Management
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You can choose any of the three below:
- Digital Certificate(Downloadable PDF)
- Physical Certificate with security marking shipped to your location with a price
- Framed Certificate with security markings shipped to your location with a price.
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