Introduction:
With the use of role-plays and group discussions, this highly interactive training course will teach you how to efficiently and carefully manage teams through disagreements. Successful conflict management will provide you the self-assurance to approach any significant workplace issue in a constructive and positive manner as a leader.
The conflict resolution skills and methods you learn in this training course will help employees manage conflict in the workplace effectively.
Course Objectives
Upon completing this course in Conflict Management and Resolution Training successfully, participants will be able to:
- Learn about instinctive leadership responses to conflict
- Address any human conflict subtleties in your workplace
- Identify the difference between task conflicts, resource conflicts, and personality conflicts
- Study the CRIP model to unravel the conflict-management challenge
- Detect any purely hierarchal conflicts
- Build your adaptive leadership skills to lead people out of conflict
- Overcome the conflict escalation in your organisation
Organisational Benefits
Companies who nominate their employees to participate in this course in Conflict Management and Resolution Training can benefit in the following ways:
- Understand how a lack of a strategic framework for managing conflict and change is impacting your business financially
- Acknowledge that illnesses caused by stress are preventable if organisations started listening to their employees before a problem escalates
- Learn how to set up and manage a workplace investigation pertaining to conflict
- Understand how HR and managers can work collaboratively to promote a culture of compassionate problem-solving
Personal Benefits
Individuals who participate in this course in Conflict Management and Resolution Training can gain from it in the following ways:
- Recognise the warning signs of conflict early on
- Address the issues in an effective and unbiased manner
- Boost the overall productivity of your team or department by reducing/handling conflict
- Focus on more important matters like your personal development goals
- Master a skillset that becomes increasingly necessary for progression
- Gain credibility in the eyes of your co-workers
Who Should Attend?
This course in Conflict Management and Resolution Training would be suitable for:
- Managers
- Supervisors
- Team Leaders
- Professionals who want to learn more about conflict resolution
- All HRM professionals
- Professionals of any background struggling to handle conflicts at work
- Students still in school or about to enter a professional space
- Anyone who has difficulties in facing or handling conflicts
Course Outline
MODULE 1: SETTING THE SCENE
- The distinctions between a problem, a disagreement, and a conflict
- Different aspects of conflict – risks vs. opportunities
- Causes of conflict
- Signals to predict conflict
- Perceptions and how we process information can lead to conflict
- Behavioural styles and their impact on conflicts
MODULE 2: TYPES OF CONFLICT
- Open conflict vs. Hidden conflict
- Spontaneous and reflective action
MODULE 3: PRACTICALITIES – THE HOW TO’S
- Steps to clarify a conflict
- Conflict styles and outcomes
- Communication is key to conflict resolution
- Reflective listening
- Best practices on conflict resolution
MODULE 4: POWERFUL SCENES OF CONFLICT STYLES AND CONFLICT MANAGEMENT
- Conflict styles from some movie scenes
- Conflict management from movie scenes
- Compelling and influential scenes from “12 Angry Men”
MODULE 5: AN INSIGHT INTO THE PSYCHOLOGY OF CONFLICT
- How we compose our realities?
- A brief insight into what happens in a conflict situation
- The inner source of conflict
- Changing yourself
- Dealing with anger (yours and others)
- Choosing your battles
- When to say “No”
MODULE 6: SPONTANEOUS AND REFLECTIVE ACTION
- The Johari Window
- Stages of Conflict
- Creating the Win/Win
- Conflict Resolution Style Questionnaire
MODULE 7: THE ROLE OF COMMUNICATION IN CONFLICT RESOLUTION
- Conflict as communication
- Active listening skills
- Paraphrasing skills
- Powerful questions
- Body language
- Non-verbal and verbal communication skills
- Effective techniques for intervention strategies
MODULE 8: BENEFITS OF CONFRONTATION
- Preventing problems
- Getting focused
- Dealing with problems
- The three-step conflict resolution model
- How to increase positive information flow
- Why people don’t like to do what they are told
- De-stress and meditative options to use when things turn “ugly”
- Ways to control conflicts to increase productivity and performance
MODULE 9: COMMUNICATION ESSENTIALS
- The psychology of communication
- How to listen and ask thoughtful questions
- Why feedback sometimes goes wrong
- Conflict dynamics
- The main causes of conflicts
- Understanding the various dynamics of conflict and how to manage them
MODULE 10: COMMUNICATION TECHNIQUES FOR CONFLICT DE-ESCALATION
- Learning from negotiators
- How to create win-win outcomes
- Questioning techniques for conflict resolution
- The Conflict/Opportunity test
- Helping others through conflict
- The five most universal conflict resolution approaches and when to use them
- Case studies and role play
MODULE 11: TIPS FOR FUTURISTIC PLANNING
- Top tips for managing conflict at work
- How to take the anguish out of grievance and the dysfunction out of regulation
- The TCM Resolution Framework
- An overview of the resolution spectrum and the resolution index (RI)
- How to incorporate conflict-resolution into your recovery plan and people-management strategy?
Method of Instruction:
Online
Course Duration:
5 Days
Type of Certificate Issued:
Certificate in Conflict Management and Resolution
You can choose any of the three below:
- Digital Certificate(Downloadable PDF)
- Physical Certificate with security marking shipped to your location with a price
- Framed Certificate with security markings shipped to your location with a price.
REGISTRATION